FAQ

I’m in! How do I use Wordtune on my browser?


You can use Wordtune in just about all places you do your writing! Google Docs, Gmail, Slack, Facebook, Twitter, Web Outlook, Facebook, Twitter, LinkedIn, Whatsapp Web, frase.io… you name it!

Google Chrome: head to your Chrome Web Store to add Wordtune. Highlight your text, click the purple Wordtune icon, and prepare to be wowed.

Microsoft Edge: you’ll find us in the Add-on Store. Highlight your text, click the purple Wordtune icon, and prepare to be wowed.

Wordtune Editor Site: You can also write directly in the online Wordtune Editor to see more suggestions and tips!

Microsoft Word: find us in the Add-Ins store in Microsoft Office or online on Microsoft 365.

 I heard Wordtune works on Microsoft Office Word. Are the rumors true?!

We just launched a Beta version with Wordtune for Microsoft Word for Windows and Mac devices! Office 2016, Office 2019, and Microsoft 365 are all supported! Read more about it in our article, Wordtune for Microsoft Word.

Do I need to pay for Wordtune?


Embedded with our state-of-the-art Artificial Intelligence, Wordtune will rewrite and uplevel your writing whether you have a free or Premium account.
Without a Premium account, you will not have access to key features such as changing the Tone of your writing from Casual to Formal and expanding/shortening the length of your paper or article. Free accounts are limited to 20 rewrites a day. Our Premium users have access to as many rewrites as they want, using copious amounts of language features as they are invented!


Upgrade to Premium here!

Is there a Business Plan to give all the people on my team access to Wordtune?

Most certainly! As a team ourselves, we understand how pivotal Wordtune is in making us far more productive, proficient, and articulate! We get double the work done in half the time, so naturally, we offer this invaluable efficiency hack to you – drop us a line at sales@wordtune.com so we can get you set up.

I speak another language. Can Wordtune support my writing?

Wordtune is a lifesaver for non-native English speakers worldwide! Wordtune can actually translate Spanish, Mandarin, Arabic, Hindi, Korean, Hebrew, or Russian into English, then rewrite and edit your English!

How does Wordtune create Rewrite suggestions? Is this plagiarism?

Wordtune will never take content directly from other literature or sites! We built our own AI algorithm and taught it to make suggestions on your writing from its completely original words. 

For the techies out there, Wordtune is an ingenious Machine Learning model trained from enormous datasets of written material to learn proficiency and patterns of the English language of the highest grade.

Are you replacing humans? Are you sure sure this isn’t plagiarism?

No way! We write with you, help defeat the Writer’s Block with you, and then we do the heavy lifting of editing, rephrasing, rewriting, and redrafting based on your preferences. We do not just edit and revise like other tools online; we transform your thoughts into ideas, just as a writing professor or tutor would.

Are there discounts available for people involved in nonprofits, NGOs, or academia?

Yes! As a student or educator with a valid and active .edu email address or working for a non-profit/NGO, you are eligible for a 40% discount for our annual or monthly plans. To apply, please email discounts@wordtune.com from your academic email address. It may take up to 2 working days to process each application.

I accidentally uninstalled Wordtune. Did I just lose my access to Premium?!

No worries whatsoever! You’re still Premium in our book :)

To reinstall in Chrome, simply add it here. If the purple ‘w’ disappeared from your toolbar, click the puzzle piece Extension button in the top right corner of your Chrome window, and click the thumbtack pin to keep it by your side on any site. With Wordtune pinned to your toolbar, simply click on the handy purple Wordtune logo to log in with your Premium account details. Anddd you’re all set!

Are people at Wordtune reading my writing? 

Wordtune employees have absolutely no ability to access your text and will never read them. We cannot even see the sites on which you write. Ever. 

 

Wordtune uses Artificial Intelligence algorithms developed with Machine Learning to transform your text. To continue to advance the language model from scholarly academia, research, and even the level of English in which you write, data is sent to servers to strengthen the model continuously. 

Our data servers are locked under the highest legal security measures available in the United States. We have absolutely no access. The algorithm working on your writing can learn from this data via Google Cloud, which not even our CEO can access! You’re welcome to read more about it on our privacy policy page. 

Should you specifically request assistance, you have the opportunity to work with select engineers specializing in security that will offer to enter into your account to fix technical issues. Your permission is legally required before they even open your account page!

Are you collecting data on my text? Are you selling/sending my data to 3rd parties? 

Never. You have our word. No one at Wordtune will ever have access to your data unless you personally request it. Any information about our users will NEVER be sold to third-party companies such as advertisers or data brokers. Wordtune only works with trusted third-party places in which you write or institutions that help update our most relevant algorithm to improve your writing. To allow you to write with Wordtune in your chosen platforms such as Google Docs, Slack, Microsoft, Facebook, etc., 

Wordtune will work across multiple platforms, such as Google Docs, Slack, Facebook, etc. We will even need your permission to access these platforms. 

However, Wordtune only reads the text you are writing while using the Wordtune extension to write it in order to provide rewrite suggestions.

Sometimes, Wordtune changes the meaning of my text. Why does this happen?

Wordtune generates suggestions by identifying patterns and principles of the strongest writing in human language using hundreds of thousands of body text.  Every so often, it may write you a suggestion that slightly changes the meaning of the text or offers phrases and ideas that are common to that which you write. We cannot see your writing, but AI has learned from all existing writing, tailoring its suggestions to your own topic and word choice. We built it as an expert in all types of writing, so we give it some creative freedom, which means that some suggestions may seem out of context or irrelevant to you. 

Can I write with Wordtune offline?

We’re currently building offline functionality as we speak!  Currently, you can rewrite and edit with Wordtune when you’re connected to the internet.

Is my Premium subscription refundable? 

We love hearing from users to find more ways to improve based on your needs. Please send your feedback or suggestions to us by clicking on the messenger button in the bottom right-hand corner of this page. Unfortunately, at this time, we cannot offer refunds, but you can downgrade to a free plan before the next billing cycle on your account page under "Manage Plan."

How do I get in touch with the Support team?

Our support team is available via the Messenger widget in the bottom right corner of this page. Drop us a line! We’re looking forward to being in touch.